Operations

Operations Coordinator

Remote
Work Type: Full Time

About LUGGit:

LUGGit's vision is to create an end-to-end luggage-free travel experience for everyone!

We are building a multi-platform solution that allows every traveller to request a Keeper (driver) in advance or in real-time to collect and deliver the luggage at a place and time of choice.



Our journey highlights:

  • +10,000 customers served and +50,000 bags carried with +2,300 reviews on Trustpilot (4.9/5); 
  • Operating in 7 European cities and planning to open 4 more in 2024;
  • €2.2M raised;
  • Considered 2nd Most Innovative Tourism Solution in the World by the World Tourism Organization.


Do you share our values?

You are obsessed with excellence in everything you do;

You are an ambitious person who takes initiative, always aiming for more;

You are a true owner of your opinions and actions;

You like to play as a team, overcoming defeats and celebrating victories together;

You are excited about embracing the challenge of redefining how people travel around the world.



About the role:

We are looking for a very communicative, enthusiastic and rigorous Operations Coordinator who can help us monitor our current operations, define standards, and ensure that our Keepers and customers have the best experience ever.

As an Operations Coordinator, you'll report directly to our Head of Operations and be responsible for ensuring the quality of the service in our multiple cities.



What do we expect from you?
  • Onboard new Keepers in the multiple operational cities;
  • Define the strategy for training and monitoring the Keepers;
  • Revise the service provision standard and the Keeper's behaviours;
  • Assess the Keepers's compliance level;
  • Define key performance indicators for service quality control.



What do you need?
  • BSc/MSc in Industrial Engineering, Management or related;
  • Minimum 1/2 years of work experience;
  • Willingness to travel abroad;
  • Native Portuguese and Fluent English;
  • Being based in Portugal.



What do we offer?

  • Competitive salary with bonus dependable on the company's monthly revenue (we reward those who achieve);
  • Medical insurance and extra off days (your well-being is essential for us); 
  • Flexible work schedule (we believe in people and their commitment: our goals, your time);
  • Remote work regime: with a weekly day at our HQ Office in Aveiro;
  • The ideal environment to grow professionally and personally, knowing that your decisions directly impact the business and that you will make them surrounded by an incredible multi-disciplinary team.



Get in touch with us at jobs@luggit.app.

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